Website Policy

Curious to know how the process works?

I hate spam just as much as you do. I will never share your information with third parties unless required to do so by law or requested by you. The information I collect from you will only be used to maintain your services with me and to represent the quality of my work to others, such as in my online portfolio.

Upon completion of a any website design and payment of web design and development fees, the client is the owner of the commissioned website. The client may continue to use the commissioned website to promote the clientʼs company or organization regardless of whether he/she chooses to continue further services with Amoi Blake-Amaro or AS6.

The client does not have the right to resell the design or development to other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development.

Website domain names are leased from domain name registration companies. When Amoi Blake-Amaro or AS6 registers a domain name for a client, that registration will be made in the clientʼs name. Upon payment of any outstanding fees, the client has the right to use that domain name regard-less of whether he/she chooses to continue further services with Amoi Blake-Amaro or AS6. Domain name renewal and renewal fees are the responsibility of the client.

If the client chooses to have Amoi Blake-Amaro or AS6 renew the domain name on behalf of the client, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. Amoi Blake-Amaro or AS6 is not responsible for expired domain names.

All text, photos, videos, and graphics used as content in a commissioned website must be provided by the client (unless the client has hired Amoi Blake-Amaro or AS6 for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright laws.

Amoi Blake-Amaro or AS6 is not responsible for intellectual property infringements on behalf of clients. Also, Amoi Blake-Amaro or AS6 will not be responsible for submitted content. Clients should not mail irreplaceable photos or documents, or send content that must be returned through the US mail.

The initiation of a web design or development project requires a signed or electronically submitted estimate or contract form, payment of half of the initial web design/development fees for custom website design, or the entire setup fee for blogs or templates, plus the client logo or any other element or content that is required to be used in the design.

Amoi Blake-Amaro or AS6 cannot complete a website if the client does not provide content (the text and/or photos, videos or other media to be used in the website) or other required elements (pre-existing logo or account login information, etc.) Therefore I do require all of our clients to understand that without adhering to the project time line their project could be delayed and/or face other consequences.

Amoi Blake-Amaro or AS6 will provide clients with a time line for providing client sourced content and will work with the client to ensure all client provided content meets our guidelines. If Amoi Blake-Amaro or AS6 is waiting for content or other pieces of information, the client will be notified.

(Professional graphic design, SEO, and photography services are available for a surcharge if the client needs assistance with that part of their project.)

It is the clientʼs responsibility to inform Amoi Blake-Amaro or AS6 of any potential delays ahead of time. I will work with the client as much as possible to revise time lines, but we may not always be able to do so.

If the client fails to handle the requests in a timely manner, their website project will be placed on hold, and the client will be billed for applicable hours to date.

I am always happy to help clients to get their projects back on track. However, if client driven delays persist, I will complete as much of the project as possible without the missing elements, and provide the client with a final notice.

If the client fails to respond to the final notice within 5 business days, their website project will be terminated, and the client will be billed for the remaining balance of the stated project cost.

Amoi Blake-Amaro reserves the right to consider the project complete in its entirety and at that point invoice the client for all future work.

Amoi Blake-Amaro or AS6 cannot complete a website if the client does not provide content (the text and/or photos, videos or other media to be used in the website) or other required elements (pre-existing logo or account login information, etc.) Therefore I do require all of our clients to understand that without adhering to the project time line their project could be delayed and/or face other consequences.

Amoi Blake-Amaro or AS6 will provide clients with a time line for providing client sourced content and will work with the client to ensure all client provided content meets our guidelines. If Amoi Blake-Amaro or AS6 is waiting for content or other pieces of information, the client will be notified.

(Professional graphic design, SEO, and photography services are available for a surcharge if the client needs assistance with that part of their project.)

It is the clientʼs responsibility to inform Amoi Blake-Amaro or AS6 of any potential delays ahead of time. I will work with the client as much as possible to revise time lines, but we may not always be able to do so.

If the client fails to handle the requests in a timely manner, their website project will be placed on hold, and the client will be billed for applicable hours to date.

I am always happy to help clients to get their projects back on track. However, if client driven delays persist, I will complete as much of the project as possible without the missing elements, and provide the client with a final notice.

If the client fails to respond to the final notice within 5 business days, their website project will be terminated, and the client will be billed for the remaining balance of the stated project cost.

Amoi Blake-Amaro reserves the right to consider the project complete in its entirety and at that point invoice the client for all future work.

I prefer that content be submitted via email or DropBox. If Dropbox is chosen, I will provide a project folder on my Dropbox for client use. If clients prefer, content should be put on CD/DVD and mailed, shipped, or delivered to Amoi Blake-Amaro. Please note that I can not be responsible for lost shipments. We I accept some content via text message; please check with me first.

Text must be selectable as actual text rather than as flattened images. Images should be hi-res and fully editable. I accept Adobe Photoshop PSD, JPEG and TIFF files, Adobe Illustrator AI, EPS, or PNG files, and Microsoft Word files. All text and photos/graphics must be clearly labeled with the name of the page on which it will be displayed.

Content may not be submitted via fax or as paper copies. Exceptions to this policy must be approved in advance and will incur a surcharge. Any files that do not meet our minimum requirements will be rejected. Additional graphics and image preparation fees may apply to client provided files.

I take pride in providing attractive designs, and the vast majority of my clients are extremely pleased with the design I create for them. However, design is a subjective art, and not everyoneʼs tastes are the same. While I will gladly make initial minor modifications for no additional charge, it is important to be clear on how revisions to the look of a website design are handled.

Design preferences, such as the look of the site, the color scheme, the functionality, monitor resolution preferences, etc., should be specified during the discovery phase. If any design preference stated in the discovery phase was not met, the adjustments will be made free of charge. If the client develops preferences or changes his/her mind after the completion of the work, adjustments will be made by the hour at rates ranging from $55.00 to $75.00 per hour.

Unless otherwise specified in the design contract, sub pages of any website will use the same overall design as the home page. Formatting requests for sub pages will be considered but will not be guaranteed. If the client requires specific looks or formatting for sub pages, this request should be made at the time of the initial contract and may incur additional fees.

Clients who have signed up for a regular maintenance plan receive discounts off my hourly rates for website updates. Clients on a web maintenance plan may send update requests via email (amoi@amoiblakeamaro.com). Routine maintenance which fits into the allotted time specified in the clientʼs maintenance plan is typically completed in about three to four business days.

If a client on a website maintenance plan requests more than the scheduled amount of maintenance, he/she will be given an estimate and, if approved, the additional work will be completed at a discounted rate of $35.00 per hour and the turnaround time will be based on workload issues. Clients who are not on any maintenance plan may request website updates at the full $55-$75.00 hourly rate and the turnaround time will be based upon our workload.

Monthly and quarterly maintenance plan fees are separate from hosting fees and may be cancelled at any time. (See details under the Termination of Services section.)

Clients whose websites are hosted by AS6 have access to emergency technical support 24 hours a day. In the event of a website hosting outage, clients can leave a voicemail message and a technician will respond within 2-24 hours depending on the nature of the request. The phone number is listed on the Contact Us page of my website. 

Please note, technical support cannot be provided for clientsʼ individual computer issues or for third party products or services.

If the client changes his/her mind about doing work with Amoi Blake-Amaro or AS6 during the course of the initial web design or development phase, the client will be billed a fee equal to 30% of the total project cost, and is responsible for any applicable hours completed to date. Depending on the amount of work completed at the time of cancellation, as well as any payments received to date, this may mean receiving a partial refund, no refund, or owing additional fees.

In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.

Amoi Blake-Amaro or AS6 reserves the right to decline to do business with any client for any reason.

Amoi Blake-Amaro or AS6 reserves the right to change these web design policies and terms of service at any time for any reason.

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